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Customer Service Professional (CSP)TALENT POOL | TECO Energy | Ybor City, FL
TECO Energy Inc. is an energy-related holding company based in Tampa,
FL. In addition to the regulated Tampa Electric and People's Gas
operations in Florida, the company is also engaged in coal mining in
Kentucky and power generation and distribution in Guatemala.
TECO Energy offers exciting career opportunities for energetic people.
If you're seeking to join an organization with purpose, vision and an
outstanding benefits package, consider some of the current opportunities
available at TECO Energy. Our goal is to recruit and retain the best
talent possible. Our culture values safety, integrity, respect for
others, achievement with a sense of urgency and customer service.
THIS IS A TALENT POOL FOR FUTURE OPENINGS. IT IS NOT A POSTING FOR
AN ACTUAL OPEN POSITION.
IF YOU WOULD LIKE YOUR APPLICATION AND RESUME TO BE HELD IN THIS
TALENT POOL, YOU WILL HAVE TO REGISTER ON-LINE, CREATE A PROFILE AND
APPLICATION/RESUME. PLEASE NOTE THAT ALL THREE MUST BE COMPLETED
TO BE CONSIDERED FOR A FUTURE OPENING.
PROFILE:
Customer Service Professionals (CSPs) are Tampa Electric's frontline
source of communication with customers. CSPs effectively
answer and solve various residential customer inquiries regarding
service transactions and electric outages, in a friendly and
professional manner.
CSPs may be asked to work past designated work hours during storms and
other high call volume situations.
*The training rate for this position is $12.83 per hour.
This position requires the flexibility to work an early start shift or
late ending shift. Pay increases may occur every 4 to 6 months
with successful completion of additional training over a 2 to 3 year
period.
For consideration, you must be able to meet the following requirements:
Ability to attend a 4 week paid training class. Performance and
attendance standards must be met during training. These standards will
be defined during class orientation. Tests will be administered
throughout training.
Upon completion of training/nesting, the rate of pay for Bi-Lingual CSPs
is $13.83 an hour.
The locations of the open CSP positions can be at either/or
both Ybor City or Plant City locations. The exact location
for each selected hire will not be determined until sometime during the
training/nesting. Therefore, there is no guarantee that your
location request can be accommodated.
WORK CONDITIONS
This position requires sitting for extended periods of time; Occasional
overtime hours; May require travel to various Tampa Electric locations.
The Call Center requires non-traditional working hours, this position
may require employees to take on fixed early morning, evening, or late
night shift/schedules. Weekend or holiday work may also be required.
These shifts/schedules are fixed and may be subject to change based on
business needs.
SKILLS, EXPERIENCE REQUIRED:
A minimum of two years Customer Service experience, preferably in
resolving customers' critical situations. A minimum of one year of
basic/working knowledge of Microsoft Applications and Internet required.
Must have a strong customer service aptitude, the ability to stay calm,
level-headed and resilient, and have the ability to convey empathy as
well as professionalism.
SKILLS, EXPERIENCE PREFERRED:
Two years experience in a utility call center is a plus. In-bound Call
Center experience is preferred/plus. Knowledge of standard call center
performance metrics preferred. Prefer an Associates degree in a
relevant field, such as Business.
EDUCATION:
High school diploma or GED.
TECO Energy offers a competitive salary commensurate with
applicable work experience and a complete benefits package which
includes: medical, dental and life insurance programs, a fully funded
pension and retirement program, 401K plan with matching funds, tuition
reimbursement program, annual bonus program, various incentive programs,
job opportunity program and Company sponsored training programs.
TECO Energy and its companies serve a role in providing critical
services to our community during an emergency. Team members are required
to participate in the response/recovery activities related to
emergencies/disasters to maintain service to our TECO Energy customers.
Team members are required to work in their normal job duties or other
assigned activities. Proper compensation will be made in accordance with
the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer
TECO Energy is committed to providing equal employment opportunity for
all individuals without regard to race, color, religion, sex, national
origin, age, disability, veteran status or any other characteristic
protected by law, except where physical or mental abilities are a bona
fide occupational requirement and the individual is unable to perform
the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for
all individuals, employment decisions at TECO Energy will be based on
skills, knowledge, qualifications and abilities.
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for
all qualified disabled individuals who are employees and applicants for
employment, unless it would cause undue hardship. The corporation will
adhere to applicable federal and state laws, regulations and guidelines,
including, but not limited to the Americans with Disabilities Act (ADA)
of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application
process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona
fide job-related physical requirements regardless of disability.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://teco.contacthr.com/12452187
or submit your resume and salary requirements through our homepage at
https://teco.hodesiq.com/apply_online_1.asp?jobid=1461649
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