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Customer Service Professional (CSP)TALENT POOL | TECO Energy | Ybor City, FL TECO Energy Inc. is an energy-related holding company based in Tampa, FL. In addition to the regulated Tampa Electric and People's Gas operations in Florida, the company is also engaged in coal mining in Kentucky and power generation and distribution in Guatemala. TECO Energy offers exciting career opportunities for energetic people. If you're seeking to join an organization with purpose, vision and an outstanding benefits package, consider some of the current opportunities available at TECO Energy. Our goal is to recruit and retain the best talent possible. Our culture values safety, integrity, respect for others, achievement with a sense of urgency and customer service. THIS IS A TALENT POOL FOR FUTURE OPENINGS. IT IS NOT A POSTING FOR AN ACTUAL OPEN POSITION. IF YOU WOULD LIKE YOUR APPLICATION AND RESUME TO BE HELD IN THIS TALENT POOL, YOU WILL HAVE TO REGISTER ON-LINE, CREATE A PROFILE AND APPLICATION/RESUME. PLEASE NOTE THAT ALL THREE MUST BE COMPLETED TO BE CONSIDERED FOR A FUTURE OPENING. PROFILE: Customer Service Professionals (CSPs) are Tampa Electric's frontline source of communication with customers. CSPs effectively answer and solve various residential customer inquiries regarding service transactions and electric outages, in a friendly and professional manner. CSPs may be asked to work past designated work hours during storms and other high call volume situations. *The training rate for this position is $12.83 per hour. This position requires the flexibility to work an early start shift or late ending shift. Pay increases may occur every 4 to 6 months with successful completion of additional training over a 2 to 3 year period. For consideration, you must be able to meet the following requirements: Ability to attend a 4 week paid training class. Performance and attendance standards must be met during training. These standards will be defined during class orientation. Tests will be administered throughout training. Upon completion of training/nesting, the rate of pay for Bi-Lingual CSPs is $13.83 an hour. The locations of the open CSP positions can be at either/or both Ybor City or Plant City locations. The exact location for each selected hire will not be determined until sometime during the training/nesting. Therefore, there is no guarantee that your location request can be accommodated. WORK CONDITIONS This position requires sitting for extended periods of time; Occasional overtime hours; May require travel to various Tampa Electric locations. The Call Center requires non-traditional working hours, this position may require employees to take on fixed early morning, evening, or late night shift/schedules. Weekend or holiday work may also be required. These shifts/schedules are fixed and may be subject to change based on business needs. SKILLS, EXPERIENCE REQUIRED: A minimum of two years Customer Service experience, preferably in resolving customers' critical situations. A minimum of one year of basic/working knowledge of Microsoft Applications and Internet required. Must have a strong customer service aptitude, the ability to stay calm, level-headed and resilient, and have the ability to convey empathy as well as professionalism. SKILLS, EXPERIENCE PREFERRED: Two years experience in a utility call center is a plus. In-bound Call Center experience is preferred/plus. Knowledge of standard call center performance metrics preferred. Prefer an Associates degree in a relevant field, such as Business. EDUCATION: High school diploma or GED. TECO Energy offers a competitive salary commensurate with applicable work experience and a complete benefits package which includes: medical, dental and life insurance programs, a fully funded pension and retirement program, 401K plan with matching funds, tuition reimbursement program, annual bonus program, various incentive programs, job opportunity program and Company sponsored training programs. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer TECO Energy is committed to providing equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. To apply for this position, please copy and paste the following link into your browser address bar: http://teco.contacthr.com/12452187 or submit your resume and salary requirements through our homepage at https://teco.hodesiq.com/apply_online_1.asp?jobid=1461649 |